Last updated 30 August 2026
These terms apply between Kestrelay and the business subscribing to it. Where a signed agreement exists, that agreement takes precedence over anything here.
A hosted instance of Kestrelay on your own subdomain, with its own database, plus the desktop and mobile clients that connect to it. Your plan sets a limit on nodes and sites. A node is a counter PC or an enrolled phone. Administrator and supervisor logins are not counted against it.
Fees are charged monthly or annually in advance, at the rate on your plan at the time you signed. We will give sixty days notice before changing the price of an existing subscription. Invoices are due within fourteen days.
If an invoice goes unpaid we will contact you before anything happens to the service. Suspension is a last resort and it is reversible: your data stays intact and the instance comes back when the account is settled. We do not delete anything for non-payment.
Everything you put into Kestrelay belongs to you. We hold it to run the service and for no other purpose. You can request a full export at any time, in a standard format, and we will provide it within five working days at no charge.
We do not hold standing accounts in your system. Support access is issued as a time limited session with a stated reason, read only unless you agree otherwise, and it is recorded in your own audit log. You do not have to take our word for how often we look.
We target 99.5% monthly availability, measured excluding maintenance we have announced in advance. Planned maintenance is scheduled outside your sites' opening hours where the timezones allow it.
Kestrelay is designed to keep working when a site loses its connection. Messages queue locally and send when the line returns. That is deliberate, and it is also the reason we will not promise an availability figure we cannot measure end to end: we do not control the broadband at your locations.
Urgent notices can escalate to WhatsApp or SMS. Those depend on third party networks and we cannot guarantee their delivery. Do not treat any messaging system, ours included, as the sole channel for something life critical.
Kestrelay is for operational communication within your own business. It is not to be used for unsolicited marketing to people outside your organisation, for anything unlawful, or for storing material you have no right to hold. You are responsible for what your staff put into it.
We take daily backups of every client database and retain them for thirty days. Backups are tested by performing an actual restore, not merely by confirming the job ran.
Desktop clients update themselves, in staged batches, from a signed source. We do this rather than leaving it to you because a hundred and twenty unattended installations will otherwise never be updated. Updates that change how the product behaves are announced beforehand.
Monthly subscriptions can be cancelled with thirty days notice. Annual subscriptions run to the end of the term. On cancellation we provide a full export, keep your data available for thirty days, and then delete the database and its backups.
We may end the arrangement for sustained non-payment or for a serious breach of clause 6, in both cases only after telling you what the problem is and giving you a reasonable chance to put it right. You still get your export.
Our total liability in any twelve month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential losses. Nothing here limits liability that cannot lawfully be limited.
Kestrelay records what was sent, opened and acknowledged. It does not decide what you should send, and a record of delivery is not a substitute for your own operational and legal obligations.
We will give thirty days notice by email before any material change. If you do not accept it you may cancel without penalty before it takes effect.
Kestrelay, hello@kestrelay.com