Two or three sites first
For a fortnight. You will discover something about your counter environment nobody predicted. Fixing that across three sites is a morning. Across twenty four it is a week and a credibility hit.
Kestrelay is a site operations board that happens to contain messaging. That distinction drives every decision in it, starting with the fact that the first thing a site sees is what is still outstanding, not what was said most recently.
It solves two problems that point in opposite directions. Head office needs to know a directive reached every location and was acknowledged by a named person. Sites need a route to report faults that does not vanish. Systems that only do the first die within a month, because nobody looks at them.
The bird that holds one field under steady watch.
The small falcon you see hovering perfectly still over a roadside verge, head motionless while its wings work, watching a field it has no intention of leaving. It is the only bird that does this well.
To pass something on, and to know it arrived.
In the older sense a relay was a fresh horse waiting at a staging post: the thing that guaranteed a message would complete its journey rather than stopping halfway.
Put together, that is the whole product in one word. Watching many locations at once, and passing things between them in a way you can account for afterwards.
The mark is a pair of chevrons above a single point: two signals rising from one site.
We have opinions about this, because the failure modes are predictable.
For a fortnight. You will discover something about your counter environment nobody predicted. Fixing that across three sites is a morning. Across twenty four it is a week and a credibility hit.
Run both for two weeks, then shut the groups. If both stay open everyone defaults to the familiar one. This is the single most common reason internal tools fail.
Each site gets a one page setup sheet with its own enrolment codes and five steps, plus a card for the counter. Installs run a few minutes per PC.
A hundred and twenty unattended installations will never be updated by hand, so they update themselves in staged batches, with stragglers visible to us.